World Food Programme Vacancy for IT Operations Assistant 2025
About Vacancy:
Position: IT Operations Assistant
Deadline: 24-Dec-2025
Location: Kathmandu
Contract Type: Service Contract (SC)
Contract Level: SC L5
Contract Duration: 12 months
Duty Station: Kathmandu
Date of Publication: 11 December 2025
Application Deadline: 24 December 2025
Benefits: Competitive salary plus CIGNA health insurance
About Organization:
WFP celebrates and embraces diversity and is committed to the principle of equal employment opportunity for all its employees. Qualified candidates are encouraged to apply regardless of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, or disability. The World Food Programme is the world’s largest humanitarian organization, saving lives in emergencies and using food assistance to build pathways to peace, stability, and prosperity for people recovering from conflict, disasters, and the impacts of climate change. At WFP, people are at the heart of everything we do, and our vision for the future workforce is one of diverse, committed, skilled, and high-performing teams selected on merit, operating in a healthy and inclusive work environment, living WFP’s core values of Integrity, Collaboration, Commitment, Humanity, and Inclusion, and working with partners to save and change the lives of those we serve. To learn more about WFP, please visit our website at www.wfp.org
and follow us on social media platforms including YouTube, LinkedIn, Instagram, Facebook, Twitter, and TikTok.
WHY JOIN WFP?
- WFP is a 2020 Nobel Peace Prize Laureate.
- WFP offers a highly inclusive, diverse, and multicultural working environment.
- The organization invests in the personal and professional development of its employees through training, accreditation, coaching, mentorship, and internal mobility opportunities.
- A career at WFP provides opportunities to work across country, regional, and global offices worldwide.
- Employees work alongside passionate colleagues committed to delivering effective humanitarian assistance to millions of people.
- WFP offers an attractive compensation package, as outlined in the Terms and Conditions of the vacancy announcement.
WFP encourages female candidates and people with disabilities to apply.
Key Responsibilities:
- Provide technical support for the installation, configuration, operation, and maintenance of IT and telecommunications systems, including servers, LAN/WAN networks, VSATs, optical fiber links, and power backup equipment, in line with WFP standards.
- Conduct routine system diagnostics, software and hardware updates, and network performance monitoring; assist in responding to basic cybersecurity incidents as per corporate guidance.
- Act as a focal point for information and content management using SharePoint and other WFP digital platforms, supporting data collection, processing, and reporting.
- Manage IT assets and inventories, including tagging, registration, verification, and reconciliation, ensuring accurate updates in corporate asset management systems.
- Provide Level 1 and Level 2 technical support to end users and escalate complex issues when required; support workshops, meetings, and official events with IT setup and troubleshooting.
- Assist in IT-related procurement and budgeting by preparing technical specifications, tracking financial transactions, and ensuring timely delivery and documentation.
- Maintain up-to-date IT documentation, licenses, and system configurations, ensuring compliance with WFP administrative, information security, and audit requirements.
- Coordinate with Administration, Finance, and Procurement units to ensure compliant and timely procurement of IT and telecommunications goods and services.
- Support the development of standard materials such as training documents and web content to improve staff access to IT service information.
- Support the rollout and adoption of WFP corporate applications and digital tools, including basic user training and guidance.
- Contribute to service improvement by identifying recurring technical issues and proposing preventive and corrective measures.
- Work collaboratively with IT colleagues to ensure uninterrupted IT service delivery across office and field locations.
- Maintain organized and secure digital and physical filing systems for IT administrative and operational records.
- Support emergency preparedness and response by ensuring IT and telecommunications services remain functional in line with business continuity protocols.
- Perform other related duties as required to support effective and efficient IT service delivery aligned with WFP operational needs.
Required Qualifications:
Education:
- Completion of secondary school education is required. A post-secondary certificate in a relevant functional area and/or a university degree in computer science, computer engineering, or information technology is desirable.
Experience:
- At least five years of relevant work experience is required. Additional years of experience combined with professional certifications in areas such as IT Service Management, Cloud and Infrastructure, Systems and Network Administration, Information Security, CISCO, or Microsoft technologies will be considered an added advantage.
- Demonstrated experience in gathering user requirements and recommending basic automation and optimization solutions.
- Hands-on experience with service desk and ticketing systems to manage user requests and system events; familiarity with ITIL practices is an asset.
- Experience supporting country office-level procurement processes, property surveys, and budgeting forums.
- Practical experience in deploying and maintaining IT and telecommunications systems, including VSAT, radios, CCTV, PABX, firewalls, and server/network infrastructure.
- Proficiency in deploying and managing cloud-based platforms such as Office 365, SharePoint, Azure, Cisco Networks, SDN, and SD-WAN.
- Experience with cybersecurity and information security solutions, including their deployment and maintenance.
- Experience contributing to technical documentation, project briefs, and user guides.
- Experience supporting IT-related events, trainings, and simulation exercises.
- Exposure to emergency response or humanitarian operations is considered an added value.
- Experience engaging in small-scale IT projects and building effective working relationships with internal and external stakeholders.
Languages:
- Excellent written and spoken proficiency in both English and Nepali.
WFP Leadership Framework:
The WFP Leadership Framework sets out the shared standards of behavior that guide how staff work together to achieve WFP’s mission. It provides a common reference for leadership and collaboration across the organization.
Reasonable Accommodation:
WFP is committed to supporting persons with disabilities by providing reasonable accommodation throughout the recruitment process. Applicants who require accommodation may contact global.inclusion@wfp.org
for support.
No Fee Disclaimer:
The United Nations does not charge any fees at any stage of the recruitment process, including application, processing, training, interviews, or testing. Any request for payment should be disregarded. Applicants are also advised to exercise caution when sharing personal information online, as UN emblems, logos, names, and addresses can be easily copied or misused.
Application Process:
REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
- All applications must be submitted exclusively through the online recruitment system; CVs or spontaneous applications sent by email will not be accepted.
- If you face technical difficulties while submitting your online application, contact global.hrerecruitment@wfp.org
- for technical support only.
- Applications sent to this email address will not be considered.
- Applicants are strongly advised to ensure their online profile is accurate and complete, including employment history, academic qualifications, language skills, and UN Grade (if applicable).
- Once your profile is completed, you must apply and submit the application through the system.
- A professional CV in English must be uploaded.
- At this stage, only a CV and Cover Letter are required.
- Additional documents (passport, recommendation letters, academic certificates, etc.) may be requested later.
- Only shortlisted candidates will be contacted.
- Employment decisions are based on organizational needs, job requirements, merit, and individual qualifications.
- WFP is committed to an inclusive and safe work environment, free from sexual exploitation and abuse, discrimination, harassment, sexual harassment, and abuse of authority.
- All selected candidates will undergo rigorous reference and background checks.
No appointment will be offered to members of UN oversight bodies (including ACABQ, ICSC, FAO Finance Committee, WFP External Auditor, WFP Audit Committee, JIU, and similar entities) during their service or within three years after leaving such roles.
To apply, visit: wd3.myworkdaysite.com
